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Utkal Friends fair Dealings has an objective to provide the highest level of Customer satisfaction. We ensure that the Customer experience post purchase is smooth, seamless and delightful w.r.t. the quality and speed of delivery. We also keep our Customer appraised about various stages of the order placed: Order Processing, Dispatch & Delivery
We try to ensure that your order reaches you in the fastest time and in good condition.
It takes 14-15 working days from the day of order confirmation to deliver the products within India, given that the delivery is not delayed due to concerns raised by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. If in case the delivery period exceeds the stipulated time, either due to mishap or unforeseen circumstances, the Customer is notified regarding the same. If the Customer wants to accept the delivery, the order is delivered and if the Customer wants the order to be cancelled, the refund is made directly to the Customer’s bank account using the same mode the payment was received and the goods are taken back by the company.
The Customers are advised that if the packaging is tampered with or damaged at the time of accepting delivery of the goods, they should refuse to take delivery of the package and immediately call their respective UFFD Branch office or write an e-mail to utkalrkl1@gmail.com mentioning the order referral/ sub-referral number. We shall make our best efforts to ensure that a replacement delivery is sent to the Customer at the earliest.